Internet Terms of Trading with Hanleys
About Us This web site is owned and operated by Hanleys who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Hanleys of Cork,
Frankfield Road, Ballycureen,
VAT No.IE 8261541O.Company no 261541.
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept card payments.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We dispatch your order within 24 to 48 hours and take out about guaranteeing dispatch if orders in before 11.30 and 2.30. Overnight delivery is used for Ireland and Northern Ireland.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from Ireland or the European Union, 23% VAT is added where applicable. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption and are stored at the server of Realex, a trusted, secure online payment company.
Contact Us If you need to contact us regarding a purchase please call us on 021 431 4464 (we can take orders directly over the phone). You may also contact us by email firstname.lastname@example.org
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a refund less the cost to us of shipping the goods to you initially. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.
Any goods returned must be in the same perfect condition as when purchased.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affects your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to the minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Warranty Returns Policy
Please either call into the shop or email email@example.com with details of your purchase as follows:
- Date and Time of Purchase
- Product purchased and problem
- Photograph of the issue (if there is a problem that could be shown by the photo such as a stitching issue).
If you are emailing, we will contact you to find out more information about the issue before you send the goods back to us. You will need to pay return postage to us, we will pay the postage of the replaced/repaired item back to you.
All returns to Hanleys either by post or to our shop MUST be in a clean condition or for Health and Safety reasons the returns manager will not be able to accept them.